- Terms & Conditions
Terms & Conditions
WEBSITE TERMS AND CONDITIONS
If you do not agree to be bound by these terms and conditions you may not use or access this website. Before you place an order, if you have any questions relating to these terms and conditions please contact Customer Services. Inbound and outbound calls may be recorded for quality monitoring and training purposes.
You should print a copy of these Terms or save them to your computer for future reference. The details of your specific contract will not be filed by us. If you do require any information regarding orders you have placed with us please contact Customer Services. We may amend these Terms from time to time as set out in paragraph 6. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 1st January 2018.
1. Information about us and contacting us
1.1 We operate the website www.crystalfancyshoes.com. We are Crystal Shoes London T/A Beenish Enterprises Limited, a company registered in England under company number 05728419 and with our registered office at 288, Green Street London E7 8LF. Our VAT number is GB176653868.
1.2 You can contact our Customer Services team by calling +44 (0) 2085529912. You can also email Customer Services at firstname.lastname@example.org
2. Our products
2.1 Pictures, illustrations or descriptions or any other information submitted or contained in this website or other advertising matter are for general information and guidance. There may be minor variations between the goods as shown or described on our website and those dispatched to you without affecting their function, quality or price. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. The packaging of the products may vary from that shown on images on our website.
2.2 All products shown on our website are subject to availability. We will inform you by e-mail as soon as possible if the product you have ordered is not available and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible, and in any event within 30 calendar days of the day of our notification. For the avoidance of doubt other goods ordered by you in the same or separate orders will be dispatched in the normal way.
3. If you are a consumer
This paragraph 3 only applies if you are an individual consumer, i.e. an individual entering into a contract for the sale and purchase of goods not for commercial use.
If you are an individual consumer, you may only purchase products from our website if you are at least 18 years old. As a consumer, you have legal rights in relation to products that are faulty or not as described. Nothing in these Terms will affect these legal rights.
4. Your consumer right of cancellation and refund
4.1 If you are a consumer, you have a legal right to cancel a contract no longer than 30 calendar days after the day on which you receive the products. This means that during this time if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund. You just need to tell us that you wish to cancel the contract. The easiest way to do this is to use our Cancellation Form (a copy is available at the bottom of these Terms). You can also give written notice to us by hand or post, fax or email, at the address, fax number or email address for Customer Services, giving details of the products ordered and (where appropriate) their delivery.
4.2 You will receive a full refund of the price you paid for the products. Please note that we are permitted by law to reduce this refund to reflect (or require you to pay to us an amount equal to) any reduction in the value of the products caused by your handling them in a way which would not be permitted in a shop. You will also receive a refund of any applicable delivery charges you paid for although, as permitted by law, the maximum refund will be the delivery charge for our least expensive delivery method (this does not include the delivery charges that you might pay to return the item, please see paragraph 4.4 below)
4.3 We will process the refunds due to you as soon as possible and, in any case, within 30 calendar days of the day on which we receive the products back from you or, if earlier, the day on which you provide us with evidence that you have sent the products back to us. We will refund you on the same means you used to pay.
4.4 If the products were delivered to you: (a) you must return the products to us without undue delay (and in any event within 14 calendar days after the day on which you informed us that you wished to cancel the contract); and (b) if you are returning the products from outside the UK, you will be responsible for the cost of returning the products to us unless the products are faulty or not as described. Please see our Returns page for further information about returning products (including our returns address). If you do not return the products as required, we may charge you for the direct costs of recovering the products.
The cancellation notice can also be addressed to:
288 Green street London E7 8LF
5. Other returns
In addition to the consumer right of cancellation set out in paragraph 5, if you are unsatisfied with the quality of the goods or have any other complaint about them, you should contact Customer Services as soon as possible for a refund or replacement. Unworn footwear can be returned in accordance with our returns policy, as set out on the Returns page. If you contact Customer Services our friendly advisers will explain the return procedures. As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy in these Terms.
6. Price of products and delivery charges
6.1 The prices of the products will be as quoted on our website from time to time. We take all reasonable care to ensure that prices shown in our website are accurate at the time you place your order. If an error is found prior to dispatch of the goods, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at an incorrect (lower) price.
6.2 Prices for our products may change from time to time, but changes will not affect any order which we have confirmed with a shipping confirmation email. The price of a product includes VAT (where applicable). We cannot refund any VAT charges, except where the entire price of the product has been refunded. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect. The price of a product does not include delivery charges. Our delivery charges are as quoted on the Delivery page from time to time.
7. How to pay
Payment for goods ordered can be made by any method shown in this website at the time you place your order. All payments are taken in British Pounds for orders placed through the UK version of the website, in Euros for orders placed through EU versions of the website and in US Dollars for all other versions of the website, and all purchases are inclusive of VAT (if applicable) at the prevailing rate. Payment for the products and all applicable delivery charges is in advance.
8. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control. If an Event Outside Our Control takes place that affects the performance of our obligations under a contract our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.