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FAQs

 

Help (FAQs)

This is the best place to find all the answers to your questions. 

If you still require assistance, or you'd like to share your shopping experience with us, please contact us.

 

How can I place the order?

 You can place an order on our website (or) you can call us on +44 208 552 9912 to place an order over the phone or visit in the store.

 

Our working hours are as follows:

Mon – Fri 10:30 AM to 17:30 PM UK Time 

 

How long will it take for my order to be delivered?

Almost all our orders placed before 2PM (Monday-Friday) are dispatched within 1 working day for next day delivery, however due to non-availability of stock for some orders it may take up-to 2 -3 working days for the order to be delivered.

 

Can I have my shoes delivered to an address other than my home address?  

Yes, you can. Please ensure that you choose the option for a different delivery address while placing the order.

 

How will my parcel be delivered?  

The parcel will be delivered by Royal Mail. Deliveries are made between 07:00am and 9pm.

 

What are the available payment methods?

We can accept payments through the following:


* Card Payment on our website
* Card Payment on the phone
* PayPal
* Bank Transfer / Bank Deposit
* Card Payment in our store

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Cards Accepted: Visa, Master Card, Visa Debit, Maestro, Visa Electron, Solo and American Express

(American Express is acceptable via PayPal only)

 

Will I be charged Value Added Tax on my order?

Yes, you will be charged the standard VAT (20%) on all online and in store purchases.

 

What if I have missed the delivery attempted by the courier?                                                                                                                            

The courier will attempt to deliver the parcel. In case of failed deliveries courier will deliver the parcel with the neighbour or safe place.

If the parcel is undelivered, then the parcel will be returned back to us by the courier. Once the parcel has been returned we will refund the money for the order excluding any delivery charges (or) the customer can pay a re-delivery charge of £3.99(Estimated 3-5 days) to schedule a re-delivery of the parcel.

Please inform us within 5 working days if you have not received your order After 5 working days we will not take responsibility of undelivered orders.

 

I need the items by tomorrow for a special occasion – can you Expedite / fast track my order?                                                                          

Yes, we can but depending on the availability of stock. Please call us on+44 208 552 9912 for next day delivery before placing the order so we can forward special instructions to the relevant department accordingly.

 

What are the delivery charges?                                                                                                                                                                          

For information about the delivery charges please visit our delivery page on http://www.crystalfancyshoes.com/Delivery-information

 

Can I get a Saturday delivery?                                                                                                                                                                                

Yes we can arrange a Saturday delivery for you. Please be informed that there will be additional delivery charges for that.

 

Can I track my order?                                                                                                                                                                                            

Yes you can. We will send it to your email or please call us on +44 208 552 9912 to obtain the Tracking ID of your parcel and you will be able to track your parcel online.

 

Can I make changes to my order?                                                                                                                                                                          

You can make any changes to your order before completing the checkout process. However if you have already completed the order then please call us on +44 208 552 9912 and we will make the changes for you. Please be informed that we will not be able to make any changes to your order if it has already been dispatched.

 

Can I cancel my order?                                                                                                                                                                                            

Yes you can cancel your order. Please call us on +44 208 552 9912 and we will cancel the order for you. Please be informed that we will not be able to cancel the order if it has already been dispatched.

 

What other products does Crystal sell online?                                                                                                                                          

Predominantly we specialize in shoes; however we have a wide range of the latest collections of women Bags and Bouquets.

 

What are the alternative contact channels for Crystal?                                                                                                                                  

You may call us on+44 208 552 9912, visit our store alternatively sends an e-mail to crystalfancyshoes@outlook.com and we will try to respond to you in the quickest way possible. 

 

What is your Refund Policy?                                                                                                                                                                                    

For information about the refund policy please visit our returns page on https://www.crystalfancyshoes.com /return-policy

 

Do you Store my payment information?                                                                                                                                                          

Crystal will NOT store any of your payment information.  In an advanced effort to ensure your online safety your payment information is directly processed and never stored.